Enterprise 2.0 Knowledge Management – A Revolution of Knowledge in Three Parts

„In an economy where the only certainty is uncertainty, the one sure source of lasting competitive advantage is knowledge. “ (Ikujiro Nonaka)

Part 1: The Wikipedia-Myth

In the past most knowledge management projects failed. Some even say that knowledge management is dead. But the success of social software raises hopes to revive the topic and bring it back on the companies’ agenda. But new tools are often deployed with old concepts – a strategy that will inescapably fail.

Part 2: People at the Center

The „new“ KM focuses mainly on people. It is no longer about reading the best documents, but more about finding the right contact person. Social software enables the creation of a new kind of transparent networks. Using its effects in daily work helps Lisa and Brad to find and work together.

Part 3: Getting Started

The successful implementation of Enterprise 2.0 requires the right cultural, technological and organizational conditions. This is where Web 2.0 ends and Enterprise 2.0 takes the spotlight: The right conditions have to be created actively.

Trackback URL: http://www.besser20.de/english/trackback/

About besser20

We work for T-Systems Multimedia Solutions – Germany’s leading multimedia provider. We are excited about the social web and all its effects on people, networks, businesses and markets. Besser20 (english: better20) is an independent platform to share and discuss our thoughts and insights.

Frank Wolf
Email: f.wolf(at)t-systems.com
Twitter: http://twitter.com/frankx

Simone Happ
Email: simone.happ(at)t-systems.com
Twitter: http://twitter.com/sih

Christoph Rauhut
Email: christoph.rauhut(at)t-systems.com
Twitter: http://twitter.com/hut1315

68 responses zu English

  1. Die Präsentationen sind der HAMMER. Die Investition in diese Produktion war sicherlich eine hocheffektive Entscheidung. Bin mir sicher, dass ihr damit in der Blogosphäre (weltweit) einiges an “Awareness” bekommen werdet.

    Weiterhin viel Erfolg! Stefan

  2. Hi Great work on this guys we are in the middle of implementing point solutions for Enterprise Web 2.0 in Mars. I would like to get in touch with you to discus how we could work together + reuse some of your ideas recommendation in my work, Thanks

  3. Excellent presentation.  In fact, it’s funny since I just wrote a post onto my blog in which I develop the same ideas but namely the one major central idea of my post <a href=” http://blog.analystik.ca/2009/03/25/gestion-des-connaissances-savoir-entreprise-20/ ” rel=”nofollow”>Gestion des Connaissances (SAVOIR) = Entreprise 2.0 </a> is that, in nature, Knowledge is fluid; it doesn’t go with structure and format and it mostly happens in informal environments and it almost always presents itself in an informal manner.  That’s why Enterprise 2.0, which deploys an informal business environment based on 2.0 technologies (Social Media) which are, in turn, designed to create, capture and share unstructured contents in informal manners between Community users, gets better results than traditional KM tools to capture and share a business Knowledge.  Even the great Tom Davenport recently agrees with this point of view in a kind of confession in favor of his old buddy Andrew McAfee. 

    Keep the good work, salut de Montréal,

    Denis Paul

  4. Excellent work! Loved the presentations! Crystal clear with its message and communicates it in a perfect fashion! Thanks to all who put this together!

  5. Raymond D’Silva 23. Mai 2009 at 03:59

    This is very good. Message is clearly articulated and in a sense looks at the key pillars of ensuring knowledge sharing in an organization.

  6. One of the best presentations I’ve seen on the subject (and I’ve seen a lot). Thank you for translating and putting up in English.

  7. Great slides! Definitely one of the best presentations I’ve seen as well! Thanks for sharing!

  8. guys i think you did an excellent job with the 3 slide decks, i was trying to communicate and help our clients to achive the same thing when i was in Accenture.
    maybe you got a place for one more in your team :)

    great communication work, and i’m happy to see that T-systems employ and support great and smart people like you .

  9. Great slides! I was really impressed with the presentation, a sharp-yet-straightforward presentation on the power of social software and Enterprise 2.0 technology. Really well done, thanks for sharing!

  10. Very well done, excellent storytelling!
    Kind regards from Paris

  11. Superb work. Kudos to the team.

  12. Thanks a lot for these very interesting set of presentations. They very well resemble our way of working on and thinking about knowledge management and social media as well (Our whitepapers are however still in Dutch only, so you did a very good job in translating these presentations in English!).

    I would like to bring our “cookbook for social networking en knowledge management” to your attention, might be interesting for both yourself and the other readers. You can download it from:

    If you happen to be over in the Netherlands you are more than welcome to drop by for a good Cappuccino and a nice conversation on enterprise 2.0 and knowledge management!

  13. Ist die Mehrsprachigkeit bereits im Revolution-Theme enthalten oder wenn nicht welches WP plugin habt ihr dafür verwendet?

    • Das ist leider nur ein Workaround – also eine neue Seite. Wir sind auch noch auf der Suche nach einer guten Lösung zum Thema Mehrsprachigkeit.

  14. Ich habe eine Seite mit xLanguage http://wordpress.org/extend/plugins/xlanguage/ gemacht aber so 100% hat mich das auch nicht überzeugt. Mit http://wpml.org/ muss ich mich mal ein  wenig rumspielen

  15. I think these 3 ppt have put it so o the point so clearly thank you very much

  16. Güten Tag!

    My partner and I are preparing a presentation on E2.0 and were directed to your 3 powerpoints via a twitter tweet. We already had our outline in place, but found some of your slide ideas to fit our ideas, as is your design (LOTS of white space) in keeping with our website, as you can see for yourself. We want to honor your copyright and give you credit for your ideas. Therefore, may we give you credit for your ideas and inspiration in influencing our presentation? We are creating original slides and a unique order, and obviously, fewer slides… less than 30. Thanks for your consideration!

    Thanks for knowledge sharing!


  17. How is it possible I missed these presentations???  Fantastic.  Really.  Probably the best I’ve seen since “Charlie.”  Even better! 

    Who are you’s guys?  (NJ-speak)

  18. Beindruckend, impressive
    endlich mal eine Übersicht, die nicht ne technology-Lösung verkaufen will… ich befasse mich besonders mit dem Themea knowledge managment in Beratungsunternehmen.
    Siehe letzter blog.
    What am I missing ?

  19. Thank you for a brilliant set of slides – I am very impressed with both the content and format – WOW! You’ve inspired me to try to reach the same level of clarity and visual quality in my own work – I’ll definitely keep returning to these pages!

  20. Great slide set, great methodology. It aligns well with our mechanisms to manage what we call Business Semantics.

  21. http://www.smelldelicious.com/v/vspfiles/templates/Perfume2/images/logos/emporio.gif

    Good Afternoon…

    During the holiday season when your searching for his & her bday and special occasion womens gifts you may need help finding the most current perfume gifts for your girlfriend, wife, husband or…just a special person. There is no reason to waste time actively searching for brand name fragrances & birth day gifts – despite the fact that there are thousands of perfumes & fragrances to choose from.

    http://www.SmellDelicious.com internet store specializes in Womens Hair Care & has Nino Cerruti & Revillon and thousands of additional womens fragrances.

    Take a peek at our womens colognes & fragrancesA Perfect pick for a special relative
    Ella Mikao & Ellen Tracy & Jacques Philippe & Jaguar & Agatha Ruiz De La Prada & Agent Provocateur & Lanvin & MauboussinMax Azria & Louis Feraud & Leiber & Guerlain & Guess & Jacques Philippe & Jaguar & Jean Desprez & Jean Louis Scherrer & Borghese & Borsari & Henri Bendel & Hermes & Evere & Evyan & Damascar & Dana & Hard Candy & Hasbro & Exceptional Parfums & Faconnable & Herve Leger & Hilary Duff & Mediterraneum & Laurent Dornel & Max Mara & Lancetti Parfums.


  22. Social Media (N+1):

    EXECUTABLE ENGLISH — Social Media that Computes over Data and Explains the Results — Free — Find it on Google

  23. I have a presentation on Clinical Knowledge Management.  I am still not sure what CKM is about, but is there anyway I can alter this presentation in regards to my topic.  Is my topic the same as this but specifically clinical?

  24. The presentation is very interesting. I have developed knowledge portal in blog, so with this presentation I get the new perspective. Thanks,

  25. It is without a doubt actually amazing how quite a few individuals ignore (or don’t pay extra attention totally) to Yahoo’s Webmaster Recommendations

  26. I can state a reputable use of nearly any technique which may be abused. I can direct to legit utilizes of sites that would exist to be on conflict with Yahoo’s webmaster guidelines.

  27. Hi there! I located your weblog via Google while hunting concerning SEO.And your post seems to be quite fascinating and informative to me.

  28. I’ve always found your details helpful. It’s intriguing how that written content is talked about so usually and yet so many fail to understanding the value in not following what it states.

  29. I employed to be questioning if you may prefer to be a visitor poster on my site? and in trade you may embody a hyperlink your post? Satisfy reply when you get an option and I can send you my contact particulars – thank you. Anyhow, in my language, there aren’t considerably excellent source prefer it.

  30. Thanks, I was amazed by this blog post. I found this page using Bing search, and certainly enjoyed taking time to read it, so I’ll probably stumble through again within a few days and read up on what’s new (: Good stuff!

  31. Fantastic website you have here but I was curious if you knew of any discussion boards that cover the same topics talked about in this article? I’d really like to be a part of group where I can get opinions from other knowledgeable individuals that share the same interest. If you have any suggestions, please let me know. Appreciate it!

  32. Certainly one of the best I am come across, it drives the point and importance of it impeccably

Trackbacks und Pingbacks:

  1. Enterprise 2.0 Knowledge Management Presentations now Available in English | Besser 2.0 - 13. März 2009

    [...] long-awaited English version is now online! There is also an english landing page for besser20 now that shows the three presentations and the basic messages at a [...]

  2. Sorting Thoughts - 16. März 2009


    Nice slides about knowledge management in enterprise 2.0:
    Enterprise 2.0 Knowledge Management – The Wikipedia Myth  
    View more presentations from T-systems Multimedia solutions.

    Part 2 and 3, also available in German

  3. blog of geewiz » Blog Archive » The new knowledge management - 18. April 2009

    [...] I gave the impulse to create an internal blog platform. But, as the three presentations from besser20.de clearly explain, that’s still far from having effective knowledge [...]

  4. Wochenrückblick 11/09 - Trends « Projekt Management Beratung - 30. April 2009

    [...] mit Social Software und laufen unter der Flagge besser20.de und in englischer Sprache unter besser20/english. Bin gespannt, wo die Reise hingeht, thematisch auf jeden Fall [...]

  5. Enterprise 2.0 Knowledge Management - A Revolution of Knowledge in Three Parts | Enterprise Social Search - 18. Mai 2009

    [...] May An article originally posted on http://www.besser20.de [...]

  6. Links for 20-05-09 | burningCat - 20. Mai 2009

    [...] English | Besser 2.0 [...]

  7. Enterprise 2.0 Bookmarks (weekly) | Kimind Consulting - 24. Mai 2009

    [...] English | Besser 2.0 [...]

  8. Enterprise2.0: integrating people, process and technology for knowledge management (right information at the right moment) « Fredzimny’s CCCCC Blog - 25. Mai 2009

    [...] prepared by a group of enthusiasts at the site Besser2.0 (Better2.0) on the topic of “Enterprise 2.0 Knowledge Management”. They have done a great job and trust me, it’s a must see! Part3 of the set covers the [...]

  9. Harold Jarche » Friday’s finds #2 - 29. Mai 2009

    [...] via @johnt – Enterprise 2.0 Knowledge Management – A Revolution of Knowledge in Three parts [...]

  10. The Social Enterprise » Dal Knowledge Management all’Enterprise 2.0 - 11. Juni 2009

    [...] raro trovare online presentazioni allo stesso tempo semplici e veramente efficaci, ma credo che il lavoro di Frank Wolf , Simone Happ e Christoph Rauhut di T-Systems Multimedia Solutions debba essere [...]

  11. Raffaele Persichetti » Enterprise 2.0 e Knowledge Management - 12. Juni 2009

    [...] Il post originale lo trovate a questo indirizzo: http://www.besser20.de/english/ [...]

  12. De revolutie van kennis – Enterprise 2.0 « Slimmer Samen Werken - 9. Juli 2009

    [...] via Desser.de [...]

  13. Stellenausschreibung: Chief Social Media Officer | Besser 2.0 - 27. Juli 2009

    [...] Meinung zu diesem klassischen Wissensmanagement-Ansatz ist ja bekannt (siehe hier).  Auch Rod Boothby bezweifelt in einem Post auf seinem Innovation Creators Blog (Quelle) stark [...]

  14. Kennismanagement in Organisatie 2.0 | Beter samenwerken - 2. September 2009

    [...] kwam ik onderstaande 3-delige dia-serie over kennismanagement en enterprise 2.0 tegen. In mijn ogen een hele goede beschouwing van [...]

  15. e2dot0 culture « Lotus Connections Fan Club - 8. September 2009

    [...] e2dot0 culture “Culture is an indirect variable, culture can’t be generated!” [...]

  16. e2dot0 culture « Sapientia et Doctrina - 9. September 2009

    [...] “Culture is an indirect variable, culture can’t be generated!” [...]

  17. √(-1) - 14. September 2009

    Sharepoint vs. LotusConnnections OR Document Centered vs. People Centered…

    The following three-part presentation explores why merely implementing a wiki style knowledge management system, such as Sharepoint or Confluence does not work for an enterprise, and why social software, like Lotus Connections are required to create a …

  18. Knowledge management 2.0 | Jay Es Alex & Jamie (@home) - 3. November 2009

    [...] 3 not to miss presentations [...]

  19. Los desafíos de ser una empresa 2.0 « Martin Mendez blog - 14. November 2009

    [...] Besser 2.0 Categorías:Web 2.0 Etiquetas:Organizaciones, Presentaciones, Web 2.0 Comentarios (0) [...]

  20. Tom Graves » A week in Tweets: 29 Nov – 5 Dec 2009 - 14. Dezember 2009

    [...] tebbo: Desperate to reframe KM away from technology, I discovered a set of three rather good slide decks: http://www.besser20.de/english/ [...]

  21. How to Enterprise 2.0 ourselves « Enterprise 2.0 and the collaborative workspace - 9. März 2010

    [...] http://www.besser20.de/english/ [...]

  22. UK Hosting Directory | Enterprise 2.0 Knowledge Management – A Revolution of Knowledge in Three Parts - 13. Mai 2010

    [...] Continue reading here: Enterprise 2.0 Knowledge Management – A Revolution of Knowledge in Three Parts [...]

  23. Knowlegde management, entreprises, formations à l’heure du Web 2.0 ¦ Pedagogeeks - 20. Juli 2010

    [...] présentation récente, en 3 parties, publiée par et sur le blog http://www.besser20.de/english, par 3 travailleurs de T-Systems Multimedia Solutions, nous propose un regard 2.0 sur la [...]

  24. Confluence: Knowledge Management - 12. Oktober 2010

    Enterprise 2.0 and Knowledge Management…

    I came across an excellent threepart slideshow about the role of social software in KM activities from a German company…

  25. Knowlegde management, entreprises, formations à l’heure du Web 2.0 | PedagoGeeks - 18. April 2011

    [...] présentation récente, en 3 parties, publiée par et sur le blog http://www.besser20.de/english, par 3 travailleurs de T-Systems Multimedia Solutions, nous propose un regard 2.0 sur la [...]

  26. Convergence du e-learning et du knowledge management | PedagoGeeks - 1. Juli 2011

    [...] présentation récente, en 3 parties, publiée par et sur le blog http://www.besser20.de/english, par 3 travailleurs de T-Systems Multimedia Solutions, nous propose un regard 2.0 sur la [...]

  27. Wochenrückblick 11/09 – Trends « Unlocking Potential - 18. Juli 2011

    [...] mit Social Software und laufen unter der Flagge besser20.de und in englischer Sprache unter besser20/english. Bin gespannt, wo die Reise hingeht, thematisch auf jeden Fall [...]

  28. Quora - 3. Oktober 2011

    What are the use cases for Enterprise Social Software that you think will bring the biggest benefits to an organization?…

    Love this set of presentations with some good examples of benefits to enterprise 2.0. Basic questions to answer: What tacit knowledge does one person have in your organization have that another needs to do their job. How can we encourage sharing so tha…

  29. liberty reserve - 15. Dezember 2011

    liberty reserve I like the helpful info you provide in your articles.
    I will bookmark your weblog and check again here regularly. I am quite certain I’ll learn lots of new stuff right here! Good luck for the next!
    Best Regards Yoder

    I like the helpful info you provide in your articles.
    I will bookmark your weblog and check again here regularly. I am quite certain I’ll learn lots of new stuff right here! Good luck for the next!
    Best Regards Yoder

  30. Entreprise 2.0 : trois leçons et trois défis de la Gestion du Savoir et de la Collaboration - 22. Februar 2013

    [...] Besser 2.0, une division de T-Systems MultiMedia Solutions By denispaulvc|mai 28th, 2010|Web|0 [...]

  31. Enterprise 2.0 - Three Lessons and Three Challenges of Knowledge Management and Collaboration - 22. Februar 2013

    [...] Besser 2.0, a division of T-Systems MultiMedia Solutions By denispaulvc|May 28th, 2010|Web|0 [...]

Hinterlasse eine Antwort


Text formatting is available via select HTML. <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>